Spinogambino Casino Terms and Conditions
This page sets out the rules that govern use of Spinogambino and explains our relationship with people who register and play on the platform. We publish these terms so players understand account duties, eligibility, payments, promotions and how disputes are handled. By creating an account or using the site you agree to comply with the terms described here and with any specific rules that apply to promotions or payment services.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only the account holder may use a registered account. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may require identity, address and payment verification before processing withdrawals or resolving security incidents. Verification can vary in duration and may take from a few hours to several working days depending on document review.
Eligibility requirements
To open an account you must meet our eligibility rules. Players must meet the minimum age requirement and may only hold one account per person, household or device. Access may be restricted by geography - if your territory is not accepted you will be blocked from registering or playing for real money. We reserve the right to refuse or close accounts that do not meet eligibility criteria.
Acceptable platform use
Use the site fairly and in accordance with these terms. Prohibited activity includes fraud, collusion, money laundering, chargebacks, use of unauthorised bots or software, and any attempts to manipulate games or promotions. We monitor game play and transactions for suspicious patterns. Where abuse is suspected we may suspend accounts, withhold funds, request documentation, and cancel bonuses or winnings associated with the abuse.
General bonus and promotion rules
Promotions, welcome offers and free spins are subject to specific terms that apply to each promotion. Wagering requirements, eligible games, expiry periods and maximum cashout amounts vary by offer and will be displayed in the relevant promotion terms. Only one casino bonus may be active per player at a time unless stated otherwise. We may restrict certain payment methods from qualifying for promotions and we reserve the right to withdraw or alter promotions at any time where misuse or error is detected.
Deposits and withdrawals
We support a range of payment methods including major cards, e-wallets and selected cryptocurrencies. Account currencies include EUR, CHF, PLN, CAD and AUD. Deposits are typically processed instantly. Withdrawals are subject to verification and processing delays that depend on the chosen method and verification status. Fees, minimums and limits may apply per method and are shown in the cashier. We may require additional documents before approving a payout.
Dispute resolution
If you have a question or dispute, contact our support team first. Provide your account ID and relevant details so we can investigate. Support is available via live chat and by email at [email protected]. If an issue remains unresolved after initial review we will carry out a further investigation and advise on next steps. We aim to handle disputes promptly and fairly, within the constraints of available evidence and verification processes.
Updates to terms and conditions
We may update these terms to reflect changes to the platform or applicable services. Updated terms will be posted on the site and, where appropriate, we will notify registered players. Continued use of the site after changes are published constitutes acceptance of the revised terms. If you do not agree with updated terms you should stop using the service and close your account.