Spinogambino Casino Responsible Gambling

At Spinogambino we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play controlled and safe. That means offering clear information, practical account tools and easy access to support if gambling stops being fun or starts to cause concern.

Player protection principles

We focus on prevention, transparency and quick support. We encourage sensible play, require accurate account details, and monitor activity patterns that may indicate risk. Our staff are trained to respond to concerns and to help players use the control tools available in their accounts.

Activity-control tools

Where to find tools

Responsible-gambling controls are available through your account settings and the cashier. If you have trouble locating a feature, our support team can guide you via live chat or email.

What the tools do

Tools let you limit how much and how often you play, take breaks, or fully close your account. They are designed to give you direct control over your activity and to make it harder to exceed limits you set for yourself.

Deposit limits

You can set personal deposit limits to control spending on a daily, weekly or monthly basis. Limits can be increased or decreased, but increases may require a waiting period or verification to ensure that changes are made responsibly.

Loss limits

Loss limits allow you to cap net losses over a chosen period. Using loss limits helps manage risk and keep play within comfortable boundaries. Contact support if you need assistance choosing an appropriate limit.

Time limits and account breaks

Session time reminders and temporary time-outs are available to help you step away. Short breaks give you space to reassess play without permanently closing your account. You can activate and cancel time-outs from your account area or with help from support.

Self-exclusion

If you need a longer break, self-exclusion blocks access for a set period or permanently. While excluded, you will not be able to log in or place bets. Self-exclusion requests may be managed directly in your account or by contacting support.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, betting more than intended, borrowing money to play, or neglecting responsibilities. If you or someone you know shows these signs, reduce activity, use limits, and seek help early.

Practical tips to stay in control

Set strict deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep a clear budget for recreation. Share account access with a trusted person if you need extra support to stay within limits.

Professional help and contacting support

If gambling causes distress, consider speaking to a healthcare professional or a counsellor. For questions about tools, exclusions or account safety, contact our 24/7 live chat or email [email protected]. We will respond promptly and assist you with available options.